On dispatch you will receive an email containing your tracking information, you can use this to view the progress of your delivery. You can also obtain your tracking information by viewing your order details in My Account. If you have not received an invoice or tracking via email, please check your spam folder. 

Parcel Post is 1 – 5 business days from dispatch, Australia-wide. (Western Australia and remote locations may take up to 6 – 10 business days for delivery) *Christmas and Public Holidays may also effect delivery times and cause delays. 

Express Post offers expedited delivery over Parcel Post times. Express Post is is not a guaranteed next day service.

COVID-19 updates : Some areas may experience delays due to local restrictions and/or increased volumes. See latest updates.

See our Shipping and Returns page for detailed information.

You can change your saved address details at any time in My Account. In addition, you can enter a new address during the checkout process.

Please check your spam or junk folder and be sure to mark any emails from us as ‘not spam’ or ‘not junk’.

We are unable to change addresses after dispatch.

Customers with an Australia Post MyPost account (free to create) may be able to change the delivery address of their parcels up until the day of delivery.

Orders returned to us due to incorrect delivery address will incur a return fee.

See our Shipping and Returns page for detailed information.

If you’re unable to find the answers you need, please fill out the contact form located on this page. A member of our staff member will respond as soon as possible. 

Please note: Our special pricing is available for online purchases only through our web store. We are not able to take orders via phone and/or email.

We accept returns on any items or products sold that are deemed faulty or damaged (excluding shipping damage) or found to be not consistent with individual manufacturers specification or quality standard.

See our Shipping and Returns page for detailed information.

We only ship to addresses within Australia.

While the majority of orders are shipped as a single package, larger orders may be fulfilled as multiple packages.

iHealth VIP replaces our previous iHealth Rewards program. All you need to do to join is subscribe to our mailing list.

iHealth VIP members receive exclusive offers throughout the year.