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Common queries answered

Frequently asked Questions

Parcel Post is 1 – 5 business days from dispatch, Australia-wide. (Western Australia and remote locations may take up to 6 – 10 business days for delivery)

Express Post offers expedited delivery over Parcel Post times. Express Post is is not a guaranteed next day service.

Covid-19 Update: Some areas may experience delays due to local restrictions and/or increased volumes.

See our Shipping and Returns page for detailed information.

We accept returns on any items or products sold that are deemed faulty or damaged (excluding shipping damage) or found to be not consistent with individual manufacturers specification or quality standard.

See our Shipping and Returns page for detailed information.

You can change your saved address details at any time in My Account. In addition, you can enter a new address during the checkout process.

On dispatch you will receive a tracking URL that you can use to view the progress of your delivery. You can also obtain your tracking URL by viewing your order details in My Account.

If you’re unable to find the answers you need, please fill out the contact form located on this page. A member of our staff member will respond as soon as possible.

We are unable to change addresses after dispatch.

Customers with an Australia Post MyPost account (free to create) may be able to change the delivery address of their parcels up until the day of delivery.

Orders returned to us due to incorrect delivery address will incur a return fee.

See our Shipping and Returns page for detailed information.

We only ship to addresses within Australia.

While the majority of orders are shipped as a single package, larger orders may be fulfilled as multiple packages.

iHealth VIP replaces our previous iHealth Rewards program. All you need to do to join is subscribe to our mailing list.

iHealth VIP members receive exclusive offers throughout the year.

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We are Brisbane based

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The Official home of Cellfood

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On all orders above $99