We at Ingenious Health want your online experience to be enjoyable, simple and successful. We have created an ordering, shipping and payment process to help make your life easy. We ship via the industry leading Australia Post Network, a highly efficient and secure courier service. Your items are delivered (with optional transit cover) via the Parcel Post/Express Post services and are fully trackable. Our orders deliver anywhere in the Australia Post network including Post Office Boxes and Parcel Lockers. Signature on delivery may be required on some orders, if you are not at your business or home at the time of delivery, the item(s) will be safely taken to your local Post Office and notifications left unless you opt for ‘Authority to Leave’ (ATL). ** ATL May nullify transit cover.
Dispatch
IMPORTANT NOTICE: Some orders may be dispatched as signature on delivery (and/or with optional transit cover). If you elect to change signature delivery and request ‘Authority to leave’, all responsibility for goods may no longer be with iHealth or Australia Post but with the recipient/receiving party. If you are not at your business or home at time of delivery, a calling card/email notification will be left with further instructions on how you may collect your parcel. If Australia Post has attempted delivery and to contact you and no response has been received or your address has been incorrectly/incompletely entered by you, Australia Post will return the parcel to the depot and/or Ingenious Health and an applicable handling fee of $32.95 applies.
Please feel free to contact us anytime via our contact us page.
Parcel Post – Starts at $9.95: Final cost calculated at checkout based on destination and parcel size. Single items, multiple items or large item Domestic will be sent via Parcel Post – Delivery in 1 – 5 business days from dispatch, Australia-wide. (Western Australia and remote locations may take up to 6 – 10 business days for delivery.)
Free Parcel Post (orders over $99): (Recommended transit insurance is offered at checkout for a small fee) Items marked Free Shipping will be sent via Parcel Post – Delivery in 1 – 5 business days from dispatch, Australia-wide. (Western Australia and remote locations may take up to 6 – 10 business days for delivery.)
Parcel Post + Insurance: This is an optional extra at checkout. We offer transit cover for the full replacement of the items if lost or damaged in transit. If the delivery fails and item(s) are lost or damaged in transit, we will refund or despatch replacement item(s) as originally ordered within 48 hours of confirmation by Australia Post the investigation is complete and items have not been located or transit damage has been verified.
IMPORTANT NOTE: If you decline Transit Insurance at checkout, NO CLAIM can be made for loss/Damage in transit/non delivery of goods. iHealth retains all shipping manifests and evidence of despatch. All items are shipped in good order and condition. This action enforces Seller Protection rights with PayPal, Stripe and AfterPay accordingly.
Express Post – Starts at $11.95: Final cost calculated at checkout based on destination and parcel size. Express Post E Parcel is not a guaranteed next day service. It is an expedited service through the Express Post network and is faster than regular post.
**Please note: Ingenious Health reserves the right to change the shipping method at its own discretion and expense. Ingenious Health is not responsible for any delays caused by whether or other natural disasters or State or National holidays. It is your obligation to enter the correct delivery address details at the time of ordering or you may be liable for re-shipping charges, handling fees or the full value or parcel if damaged or lost.
Query Items not delivered – If after tracking your order, the item(s) appear to be taking too long to be delivered or have missing information in part or whole given by Australia Post, we will contact Australia Post PMA Management once estimated delivery window time has elapsed to initiate a formal enquiry into the whereabouts of the consignment. Australia Post advises an investigation into undelivered items may take up to 10 business days to complete. We are unable to assist or replace or refund items with transit insurance until this investigation is complete in full and written advice from Australia Post has been given. If item(s) have the optional transit cover added, replacement or refund will be actioned as soon as possible. If the item(s) have no insurance option included (as offered at checkout), The purchaser is liable in full. We reserve the right to offer replacement item(s) or discounted repurchase of item(s) to uninsured orders entirely at our discretion as a possible act of good will.
Returns
Ingenious Health and Health 2 U Pty Ltd will accept returns on any items or products sold that are deemed faulty or damaged (excluding shipping damage) or found to be not consistent with individual manufacturers specification or quality standard.
Ingenious Health and Health 2u Pty Ltd will replace said goods within 7 days and forward products for evaluation and quality control to the respective manufacturer(s) iHealth and Health2u Pty Ltd will NOT accept returns and/or exchange or refund as a result of a consumer(s) “change of mind”. Faulty or defective goods (deemed a manufacturing fault) will be refunded by Ingenious Health and Health2u Pty Ltd if offer to replace is refused. The goods will be replaced at no cost to the consumer (shipping charges may apply).
If the purchaser has not been home at the time of delivery and/or has not answered the door or left an “authority to leave” request and/or has not adequately provided opportunity for delivery/redelivery, the purchaser may be liable for return shipping and/or restocking fee and any other costs incurred by iHealth/Health 2u Pty Ltd. iHealth/Health2u Pty Ltd accepts no responsibility for failed/returned delivery if purchaser’s details have been filled out on order placement at checkout incorrectly, this includes any and all address/delivery information and/or order comments. IHealth on successful return of incorrectly addressed goods, may charge a handling E Parcel return fee of $32.95 PLUS return/despatch fee to the equivalent of current reshipping and handling rate as charged by Australia Post.
Please check your items added to cart and at checkout. Ingenious Health checkout flow gives opportunity to check and recheck orders before finalising at the ‘review cart’ page where you will be given a final chance to check the contents of your order. An order therefore cannot be created by mistake or claimed to be made by mistake. It is your responsibility to check all information and items before checkout and final cart review. No claims can be accepted of ‘order created by mistake’. If you change your mind after this verification process, you may be liable to a $32.95 return and restock fee including payment processing fees. Ingenious Health will always strive to act fairly and in the interest of all parties.
If a customer claims any part of order/goods are missing from any shipment, the items in question must be reported as undelivered/missing/not packed with and/or in the order within 7 days after day of delivery by Australia Post, we will investigate and report to the customer and may elect to send missing/not packed items as per their discretion. (re-shipping charges may apply) If the item was changed by customer from ‘Signature Delivery’ to “Authority to Leave or similar, full liability transfers to the customer who has voided claims by declining ‘Signature Delivery’. and/or nullifying transit cover. If items reported to Ingenious Health as per above are outside of 7 days from delivery of the alleged part of the delivered/undelivered consignment, iHealth will not replace/admit or be held liable after above said time has elapsed.
To return goods, please request an RMA return number by filling out a form on the ‘contact us’ page with details applicable. Our staff will contact you with information to assist.
